DEPO POLICIES

We have a lot of fun at The Depo, but to make everything smooth sailing and fair for everyone, we have a few rules that need to be followed, too. Check them all out below. 

CLASS REGISTRATION

Register for our classes and workshops through our secure website at www.artsupplydepo.com. We no longer accept registrations via phone. We make a substantial investment to schedule and host classes, as do our teaching staff, and class minimums must be met for classes to run. The Art Supply Depo will not reserve class seats for unpaid or partially paid registrations.

Please register as soon as you plan on attending. Classes that don't reach the minimum number of students required will be cancelled 4 days before the class date. Last minute registrations are accepted if class minimum is met and space allows.

CANCELLATION POLICIES

Please check your personal schedule before registering for workshops. The Depo is unable to give a full refund to students that have to withdraw their registrations. Please note that 50% all class and workshop tuition is considered a non-refundable deposit in case of withdrawal. We do not transfer tuition from one workshop to another. View our full policy below.

8 DAYS OR MORE
Our cancellation policy allows for a refund of 50% of the class tuition for any cancellation made at least eight days in advance of the class start date.

7 DAYS OR LESS
Due to the significant amount of time required to schedule and host classes, those making cancellations seven or less days prior to the start of class cannot be offered a refund. You can gift your workshop registration to a friend or family member without additional cost. Please notify us via email or phone if you would like to gift your registration to someone else. 

MISSED CLASS
Please note we are unable to provide make-up opportunities, prorate or provide refunds for missed classes.

CANCELLED CLASS
If a class is cancelled by the Depo due to low enrollment, you will be offered a full refund. If a class is cancelled due to a weather emergency, or an instructor emergency, you will be offered a make up class date or a full refund.

WINTER WEATHER POLICY
During inclement weather, please check our website, Instagram, or Facebook Pages for cancellation announcements, as it is possible with bad winter storms we are unable to go to the stores to make cancellation calls.

RETURNS FOR IN-STORE PRODUCT SALES - POINT OF SALE UPDATE

We are changing computer systems sometime in the near future. After the switch, we will no longer have access to past sales records, and will not be able to make a returns or exchanges for prior purchased items.
We are currently honoring a 14 day return and exchange window.
When we have a firm switch over date, we will post it. Thank you for understanding.

HIRING

We are not currently hiring at this time. 

CHARITABLE GIVING


We use the following criteria to approve a donation request:

  1. Donation should be for a non-profit cause related to the arts or community.

  2. Donation request must be received 30 days prior to event, in writing. The request should be typed on letterhead/official stationary from the requester and include a Federal Tax ID number.

  3. The donation should be used to raise funds for a non profit.

SPECIAL ORDERS 

Special orders not normally stocked must be pre-paid. We will record your contact information and call you to confirm the receipt of your order once it has been delivered to us (delivery times vary with a 7 - 14 day average). Orders not picked up within 30 days of the order will be discarded.

ARTWORK + PERSONAL ITEMS
LEFT BEHIND AFTER CLASSES

We offer multiple classes and/or special events at the Depo every month. At the end of your last class session, please take your artwork and/or personal items with you. We will do our best to contact you if we know you and know an item is yours. However, all artwork and/or personal items not picked up within 30 days of your last class session will be discarded. There are no exceptions to this rule.